FAQs

We’re Efficient Air and Heat, a locally owned and operated HVAC company based in Saginaw, Texas.

You can reach us anytime at (817) 232-1400.

Our office is at 1000 Kennedy Ln, Ste 111, Saginaw, TX 76131.

We’re open Monday through Saturday from 7:00 AM to 10:00 PM, and Sunday from 1:30 PM to 9:00 PM.

We’ve been proudly serving Saginaw and the greater Tarrant County area since 2009 — that’s over 15 years of experience.

Yes! Efficient Air and Heat is a local, family owned and operated company, so when you call us you’re talking to real neighbors, not a call center.

Efficient Air and Heat is owned by John Mathis, who leads a team dedicated to honest, quality HVAC service.

Absolutely — visit us at efficientairandheat.com for more information on our services.

Yes, we’re fully licensed (TACLB28958E) and insured, so you can feel confident having our technicians in your home.

We’re proud to hold a 5.0-star rating from our customers on Google and an A+ rating with the Better Business Bureau. We’d love for you to read what our neighbors have to say!

We proudly serve the greater Dallas-Fort Worth area, covering more than 60 cities.

Yes, Fort Worth is one of our core service areas.

Yes, we regularly service Southlake, Keller, Grapevine, and the surrounding communities.

Yes! We serve Arlington, Mansfield, Hurst, and dozens of other DFW-area cities.

Tarrant County is where we’re based, but our service area extends throughout the greater DFW metroplex — give us a call at (817) 232-1400 to confirm we cover your specific address.

We handle both residential and commercial HVAC projects throughout our DFW service area — please contact us at (817) 232-1400 to check availability for your location.

Every system and issue is different, so pricing depends on the diagnosis. Please contact us at (817) 232-1400 for details.

Yes, we offer free estimates on complete system replacements.

Please contact us at (817) 232-1400 for details on diagnostic and service call fees.

No — we never charge an after-hours or overtime fee, no matter when you need us.

We accept multiple major credit cards for your convenience.

Yes, we offer special financing through Wells Fargo with approved credit, so a new system can fit your budget.

Please contact us at (817) 232-1400 and we’ll walk you through how pricing works for your specific job.

Yes, we provide a written estimate for full system replacements so there are no surprises.

Please contact us at (817) 232-1400 to ask about any current specials or promotions.

We offer same-day service in many cases — give us a call at (817) 232-1400 and we’ll get you on the schedule as soon as possible.

Yes, we provide emergency HVAC repair, including nights and weekends, with no overtime fees.

Please contact us at (817) 232-1400 to schedule, or visit efficientairandheat.com for more options.

Most repairs are completed in a single visit, though the exact time depends on the issue. Please contact us at (817) 232-1400 for details.

Please contact us at (817) 232-1400 for details — most installations are completed within a day, depending on the scope of the job.

We recommend an adult be present for the initial walkthrough and final review, though please contact us at (817) 232-1400 to confirm what’s needed for your visit.

We’re open six days a week with extended hours (7 AM–10 PM Monday–Saturday, 1:30–9 PM Sunday) to make scheduling as convenient as possible.

Yes, we back our repairs with a written 2-year parts and labor warranty.

Our repairs are covered by a 2-year parts and labor warranty, so please contact us at (817) 232-1400 if you have any issues.

Yes, new equipment comes with manufacturer coverage. Please contact us at (817) 232-1400 for specific warranty terms on your system.

We strive to maintain a 100% customer satisfaction rating on every job we complete.

Yes, our technicians are NATE-certified — the top accreditation in the HVAC industry.

Please contact us directly at (817) 232-1400 — customer satisfaction is our top priority and we’ll work to make it right.

We’re an authorized American Standard dealer, and we install and service quality systems to fit your home and budget.

Yes, we repair all major brands, not just the equipment we install.

A heat pump both heats and cools your home by moving heat rather than generating it, making it energy-efficient in moderate climates. A traditional system uses a separate furnace for heat and AC unit for cooling. We can help you decide which is right for your home.

Proper sizing depends on your home’s square footage, insulation, layout, and more. Our technicians perform a load calculation to recommend the right size — please contact us at (817) 232-1400 to schedule an assessment.

Please contact us at (817) 232-1400 to discuss whether a ductless mini-split system is a good fit for your space.

Most AC units last 12–15 years with regular maintenance, though this varies based on usage and care.

As a general rule, if your system is over 10–15 years old and repair costs are climbing, replacement is often more cost-effective. Our technicians can walk you through the numbers for your specific system.

Yes, we handle both residential and commercial HVAC installation and service.

Efficiency rating, proper sizing, and a warranty you trust all matter. We’ll walk you through your options based on your home and budget.

Please contact us at (817) 232-1400 to talk about your options — sometimes replacement makes more sense than continued repairs.

We start with an in-home assessment and free estimate, then schedule your installation at a time that works for you. Our technicians handle removal of the old unit and full setup of the new one.

Yes, we install HVAC systems for new construction as well as retrofits and replacements.

Retrofitting means updating or replacing components of an existing HVAC system — like ductwork or equipment — without a full home renovation, often to improve efficiency or comfort.

Please contact us at (817) 232-1400 to confirm removal and disposal details for your project.

Permit requirements vary by city. Please contact us at (817) 232-1400 and we can help you understand what’s needed for your address.

We aim to keep installations as smooth as possible, working efficiently to minimize disruption to your household.

In most cases, yes — we can often work with your existing ductwork, though our technicians will assess it during your estimate to confirm.

Yes, we provide commercial HVAC installation in addition to residential work.

Yes, we offer preventative maintenance plans, including bi-annual maintenance agreements to keep your system running smoothly year-round.

We recommend a tune-up twice a year — once in spring for your AC and once in fall for your heating system.

Please contact us at (817) 232-1400 for the specific checklist covered during your maintenance visit.

Regular maintenance helps catch small issues before they become expensive repairs, keeps your system running efficiently, and can extend its lifespan.

Most standard filters should be changed every 1–3 months, though this can vary based on filter type, pets, and household needs.

Simple tasks like changing filters are fine for homeowners, but we recommend a licensed technician handle full tune-ups to catch issues safely and thoroughly.

Yes — a well-maintained system runs more efficiently, which can help reduce energy costs over time.

Skipping maintenance can lead to reduced efficiency, higher energy bills, and a greater risk of unexpected breakdowns.

Please contact us at (817) 232-1400 to ask about enrolling in a maintenance agreement with scheduled reminders.

Please contact us at (817) 232-1400 for details on what’s included in our maintenance agreements.

Yes, we offer indoor air quality solutions to help your home feel fresher and healthier.

Common culprits include dust, pet dander, pollen, humidity imbalances, and inadequate filtration or ventilation.

Please contact us at (817) 232-1400 to discuss indoor air quality products that fit your home.

Yes, upgraded filtration and air quality solutions can help reduce allergens circulating through your home.

A humidifier adds moisture to dry air, while a dehumidifier removes excess moisture — both help maintain a comfortable, healthy humidity level in your home.

Please contact us at (817) 232-1400 to talk through whole-home humidity control options.

Dirty ducts can circulate dust and allergens throughout your home, so clean, well-sealed ductwork supports better indoor air quality.

Regular maintenance, a properly sized system, sealed ductwork, and a smart thermostat all contribute to better efficiency.

SEER (Seasonal Energy Efficiency Ratio) measures how efficiently an air conditioner cools your home over a season — the higher the SEER rating, the more energy-efficient the unit.

Please contact us at (817) 232-1400 to ask about any current manufacturer or utility rebates available for your upgrade.

Newer, higher-efficiency systems typically use less energy than older units, which can lead to noticeable savings over time.

U-factor measures how well a product prevents heat from escaping — while more commonly used for windows, it reflects the same principle behind a well-insulated home that helps your HVAC system work less.

Yes, good insulation helps your system maintain temperature more easily, reducing strain and energy use.

It depends on your system’s age and condition — our technicians can help you weigh efficiency gains against replacement costs. Please contact us at (817) 232-1400 to schedule an assessment.

Yes, we’re available for emergency HVAC repairs, including nights and weekends.

No — we never charge an after-hours or overtime fee.

Yes, we offer same-day service in many cases. Call us right away at (817) 232-1400.

Absolutely, heating outages are exactly the kind of emergency we’re here for — call (817) 232-1400.

Please contact us at (817) 232-1400 and our team can walk you through any immediate steps to take while you wait.

Yes, our systems support remote diagnostics with certain equipment, which can help us understand the issue before we arrive.

Please contact us at (817) 232-1400 to confirm availability for a specific holiday.

Yes, we offer smart home integration, including smart thermostat installation.

Smart thermostats let you control your home’s temperature remotely, learn your schedule, and can help reduce energy costs.

Please contact us at (817) 232-1400 to confirm compatibility with your system.

Please contact us at (817) 232-1400 and we can recommend a smart thermostat that pairs well with your system.

Most smart thermostats are compatible with modern systems, but compatibility can vary. Contact us at (817) 232-1400 to confirm before purchasing.

Yes, most smart thermostats we install offer remote app control from your smartphone.

Yes, ductwork inspection, repair, and replacement are part of our HVAC services.

Signs include uneven temperatures between rooms, higher energy bills, and visible gaps or disconnected sections. Our technicians can inspect your ductwork to confirm.

Yes, leaky or poorly sealed ducts can let conditioned air escape, forcing your system to work harder and raising energy costs.

Please contact us at (817) 232-1400 to ask about duct cleaning services.

We recommend having your ductwork checked during your regular bi-annual maintenance visits.

Please contact us at (817) 232-1400 to discuss extending ductwork to additional rooms.

Not always — our technicians will assess your existing ductwork during your estimate and let you know if replacement is recommended.